Return & Refunds Policy
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Return Window
48 Hours
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Exchange
Size / Item
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Refund Method
Store Credit
Return Conditions
- Return request must be raised within 48 hours of delivery.
- Item must be unused, unwashed, and unaltered.
- All original tags must be intact and attached.
- Original packaging should be included where possible.
Items that show signs of wear, washing, alteration, or damage by the customer will not be accepted for return or exchange.
Non-Returnable Items
The following items cannot be returned or exchanged under any circumstances:
Sale & discounted items
Custom-stitched pieces
Promotional order items
Items without original tags
Used or washed garments
Accessories & add-ons
Step-by-Step Return Process
Contact Us Within 48 Hours — WhatsApp or email us at sifforabytaanabaana@gmail.com with your order number and reason for return.
Send Photos — Attach clear photos of the item and the issue. This helps us process your request faster.
Await Confirmation — Our team will review and respond within 24–48 hours with approval or further instructions.
Ship the Item — Once approved, pack the item securely and ship to our Faisalabad address shared by our team. Return shipping cost is borne by the customer.
Resolution — After item inspection, exchange or store credit will be issued within 3–5 working days.
Size & Item Exchange
- Exchanges are subject to stock availability.
- If the desired size or item is unavailable, store credit will be issued.
- Exchange shipping charges are the responsibility of the customer.
Tip: Always refer to our size guide before placing an order to avoid sizing issues. Size guide is available on every product page.
Refund Policy
- Cash refunds are not offered. All approved returns are resolved via store credit or exchange.
- Store credit is valid for 90 days from the date of issuance.
- Store credit can be used on any full-price item in the next order.
Damaged or Incorrect Items
- If you receive a damaged or wrong item, contact us within 48 hours of delivery.
- Share photos and your order number via WhatsApp or email.
- We will arrange a free replacement or full store credit after review.
Claims raised after 48 hours of delivery cannot be entertained. Please inspect your order upon receipt.
Shipping Responsibility
- Return shipping cost is borne by the customer unless the item is damaged or incorrect.
- We recommend using a tracked courier service — we are not liable for lost return parcels.
- Return address will be shared by our team upon approval of your request.
Need Help With a Return?
Our team is here to make the process as smooth as possible.
◆ ◆ ◆Email: sifforabytaanabaana@gmail.com
WhatsApp: Available on product & order pages
Location: Faisalabad, Pakistan
© 2026 Siffora by Taana Baana · All Rights Reserved
