Shipping Policy

Order Processing Time

All orders placed on our website are processed within 1–2 business days following payment confirmation. Orders received on weekends or public holidays will be processed on the next available working day.

Delivery Timeframes

We aim to deliver all orders within 3–5 working days across Pakistan. During peak seasons such as Eid, sale periods, or in the event of unforeseen courier disruptions, delivery timelines may be slightly extended.

We appreciate your patience and assure you that every order is handled with care from our end to yours.

Shipping Charges

Delivery Locations

Siffora by Taana Baana delivers to all cities, towns, and areas across Pakistan, including but not limited to:

• Major cities — Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta
• Secondary cities — Gujranwala, Sialkot, Bahawalpur, Hyderabad, Sukkur, Abbottabad
• Remote and rural areas across all provinces of Pakistan
• Azad Kashmir and Gilgit-Baltistan (extended delivery timelines may apply)

At this time, we do not offer international shipping. All orders are fulfilled and delivered within Pakistan only.

Order Tracking

As soon as your order is dispatched, a tracking number will be shared with you via SMS or WhatsApp. You may use this number to monitor your parcel's progress directly on the courier's website.

• Tracking details are shared within 24 hours of dispatch
• Tracking may take up to 12 hours to become active on the courier portal
• For a live status update, you may also reach us directly on WhatsApp

Failed Deliveries

In the event of a failed delivery attempt due to an incorrect address or recipient unavailability, our courier partner will make a second attempt. If delivery remains unsuccessful after two attempts:

• The parcel will be returned to our warehouse
• Re-shipping charges will apply for a second dispatch
• Our team will contact you via WhatsApp to verify address details before re-dispatching

To avoid delays, please ensure your delivery address and contact number are accurate at the time of placing your order.

Damaged or Lost Orders

In the case of a confirmed lost order, a replacement or full refund will be arranged within 5–7 business days following the conclusion of our investigation with the courier partner.

Policy Updates

Siffora by Taana Baana reserves the right to revise this Shipping Policy at any time. Any updates will be reflected on this page with an effective date. We recommend reviewing this policy before placing an order to stay informed of any changes.